Overview
Servebase is a global, multi channel payment processing provider. Established for over twenty years, Servebase is a market leader providing solutions for a wide range of business industries globally. Our multi-channel capabilities provide customers with secure card processing covering all customer present and customer not present transactions.
We recognise that our ability to provide ‘total’ payment processing solutions, representing real added value for our clients, is underpinned by the strength of our business partnerships.
Our Philosophy
Servebase aims to bring flexible, reliable and affordable total software solutions to the card industry market place. Our commitment is to the continuous improvement of our products and services and to the development of our employees.
To achieve our aims and meet our commitments the adoption of a Management System conforming to ISO9001 was a necessity to ensure quality all round. Using the System we have the parameters and guides in place to review and to improve upon our working practices and to meet our business goal of continued improvement in all we do.
Infrastructure
Our UK based Data Centre is at the core of our service infrastructure and enables us to realise a highly efficient, reliable, stable and secure high volume payment processing platform.
The Data Centre, which integrates the most robust security and disaster recovery measures for complete client confidence, provides high performance connectivity to many acquirers and processors worldwide and supports a wide variety of data protocols.
Our payment processing service infrastructure is managed by a dedicated IT team that is constantly seeking out new technologies to accommodate the demand for new services and deliver the highest level of performance for our clients.
Service Quality
Servebase has designed and established robust and effective business processes, which we continue to maintain and improve, to deliver our objectives for service quality.
Our commitment to the quality of our service and supporting software products is demonstrated by our compliance with the requirements of ISO 9001 for the design, development, implementation, and support of card based technology software solutions.
Solution Testing
Our software products are systematically and rigorously tested prior to release by members of a team dedicated for this purpose and this often includes ensuring that the formal requirements of accreditation are met. Our solutions are thoroughly tested as part of the deployment phase to ensure that they meet our client’s stated and implied requirements.
Service Delivery
From standard ‘off-the-shelf’ payment services to the deployment of project driven bespoke solutions, our Implementation Team deliver them, including training, expertly and efficiently.
Microsoft Gold Certified Partner
As a Microsoft Gold Certified Partner, Servebase has achieved the highest level of competence and expertise with Microsoft technologies. Our clients can share in the top-level benefits of access to resources, training and support.
